Introduction

SOHL Studio Pilates & Movement (“SOHL Studio”, “we”, “us”, or “our”), located in Bella Vista NSW, is committed to protecting your privacy. We comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles, in the collection, use, disclosure, and management of your personal information. This policy applies to our physical studio, website (sohlstudio.com.au), mobile app, and our use of the Uscreen platform for online video and membership services.​

1. Collection of Personal Information

We collect personal information to provide our Pilates and wellness services, process bookings and memberships, and deliver online content. Information we collect may include:

  • Your name
  • Date of birth
  • Contact information (address, email, phone)
  • Emergency contact details
  • Payment history and details
  • Sensitive information related to your health, fitness, and injury status (collected with consent)
  • Usage data (browser/device type, app statistics)
  • Data generated through the Uscreen platform (video library access, membership activity)​

Information is collected via our website, app, registration forms, email, phone, studio interactions, and our Uscreen online service. You may choose not to provide some information, though this may affect your ability to access certain services.​

2. Use of Personal Information

We use your personal information to:

  • Deliver Pilates classes (in-person and online), workshops, and wellness coaching
  • Manage bookings, memberships, payment processing, and studio administration
  • Create and maintain your user account
  • Communicate scheduling, special offers, changes to services, and wellness content
  • Respond to customer enquiries and support requests
  • Comply with our legal and regulatory obligations

Sensitive health information is used only when necessary and with express consent, specifically to ensure your safety and to tailor instruction.​

3. Disclosure of Personal Information

We may share your personal information with:

  • Our instructors and staff, for service provision
  • Payment system operators, including Stripe, PayPal, and other integrated third-party processors
  • Our online video and membership platform provider, Uscreen, to administer digital content and memberships​
  • IT and security service providers supporting studio operations
  • Government or law enforcement agencies when required by law

Uscreen is an international SaaS provider for video libraries and memberships. By using SOHL Studio’s online platform, you consent to your personal information being processed by Uscreen in accordance with their Privacy Policy (https://www.uscreen.tv/privacy-policy/). Uscreen complies with high standards of data protection, including GDPR, CCPA, and Australian law, and implements secure payment and data management protocols.​

4. Security

SOHL Studio and Uscreen implement reasonable security measures including SSL encryption, secure checkout, access controls, firewalls, and periodic audits. Online transactions are processed via PA-DSS/PCI-compliant platforms. We do not store payment information locally. Only authorized personnel can access sensitive information.​

5. Access, Corrections & Account Deletion

You can request access to your personal information, ask for corrections, or withdraw consent for marketing communications at any time. Uscreen allows you to delete your online account directly from your dashboard, erasing identifying data but retaining anonymous usage history as required for legal or business purposes.​

To access or update your information, or for questions regarding privacy, please contact:

SOHL Studio: hello@sohlstudio.com.au

Uscreen-related data: Follow platform instructions or contact support via the website

6. Marketing

SOHL Studio may send you information about classes, promotions, and wellness content. You can opt out at any time via unsubscribe links or by contacting us directly.​

7. Third Parties & Cross-Border Disclosure

Your information may be processed on platforms whose servers are located outside Australia. Uscreen is a US-based company, and by using our online services, you consent to cross-border data storage and handling. We take reasonable steps to ensure overseas providers comply with the Australian Privacy Principles.​

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be published on our website and available at request. By continuing to use SOHL Studio’s services following any changes, you are taken to accept the updated terms.​

9. Complaints & Further Information

If you have concerns about your privacy, please email SOHL Studio at hello@sohlstudio.com.au. If dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).